Hotel Crowne Plaza Madrid Airport

We stayed at this property twice while transiting through Madrid. We did not have a lot of time so staying near the airport made sense to us. The desk staff at this property was particularly helpful to us and we appreciated this. Our room was clean and the wifi worked well. The on-site restaurant was fine and helpful as there is not much nearby. We used the shuttle (excellent service and price) to return to the airport twice and would have used it to reach the property but their online booking offered limited times that did not work for us. I would stay here again if I was transiting through Madrid.

Very clean and very confy. Nice and smily staff. Nice and tasty food on breakfast (recomend to take) Director Ana is doing good job managing this hotel. Really hard to find anything to complain.

Hotel is fine. The check in lady wasn’t warm or helpful (had a tone) yet all other staff were lovely. Room was nice and clean. View was of another room directly across from us. The overall area was definitely unsafe with a huge amount of police in the area with lights on. There were empty unfinished buildings, garbage everywhere and homeless people all around. Once you’re at this hotel count on not leaving you have to go for your flight if this is why why you booked it

This is my second stay here. The staff here are super helpful and friendly which is why I booked a second time. Special mention for Isabel on reception for tips on places to eat and how to get into the city centre. Food in the restaurant excellent as was breakfast. Nice amenities like the lounge in reception with complimentary coffee and iced water. Sound insulation - couldn’t hear aircraft despite being close to the runway.

Delighted the restaurant had gluten free options for people with celiac disease.